I traveled to escape rv from long island, new york. Over the phone prior, sales rep Lisa was very helpful, called back in a timely manor, and made me feel very comfortable with the whole expierence. Once we got to escape rv, we went through our complete demo of the camper and came across a minor issue. Both Lisa and Joe went above and beyond to fix the problem. I walked away extremely happy. These people are the type of people you can trust and would come back to again for any of our camping needs. Very good people!